No Show and Cancellation Policy

We strive to provide quality dental care in a timely manner. A Smile Pediatric Dentistry is a private dental practice. We reserve the time period solely for the patient scheduled. We also provide additional time in the schedule to provide opportunity for the parents to communicate with the pediatric dentist, Dr. Su. We believe this strategy will best serve our patients.

Please appreciate our efforts in providing the best care possible. In return, we ask our patients to keep their appointments with equal effort. When making an appointment over the phone, please keep your schedule information in a place where you will be easily reminded. When making recall appointment, we will provide a recall appointment card. Our front desk does call to confirm an appointment at least one day ahead as well.

At the same time, we do understand that unforeseeable events including emergency may arise.
If you need to cancel or reschedule an appointment, please inform our office at least 24 hours ahead of time.
This will enable other patients with urgent dental care requests to fill in the spot.

Broken Appointments and Charge

For any appointment cancelled without 24 hours advance notice or missed (No Show), NOT due to illness or family emergency, our system count as a “broken appointment”. For any broken appointment, we reserve the right to perform the following:

  • For the FIRST broken appointment, NO new appointment within 2 WEEKS.
  • For the SECOND broken appointment, NO new appointment within 4 WEEKS.
  • For the THIRD broken appointment, NO new appoinment will be given and ONLY WALKIN is accepted.

Whether a fee will be charged or not will largely depend on whether we will be able to fill the cancelled appointment slots.

Sedation/Saturday Appointments

Due to the high demands for sedation treatment and Saturday appointments, we will try to confirm these appointments 2 days ahead of time with the patients. If we are unable to confirm a sedation/Saturday appointment by 12:00pm the day before the appointment day, we reserve the rights to allocate the slot to another patient.

Thank you for all your considerations and understandings. If you have any question regarding our cancellation policy, please feel free to ask our office.

If you have any questions regarding your child’s teeth, please feel free to call us at (972)6182958 or visit us at A Smile Pediatric Dentistry, 4500 Legacy Dr, Ste 300, Plano TX 75024.